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What Ainsdale Wants for Xmas ... ADSL
Wed 25th Dec 2002, 06:48 AM
Reported by: steve
For whatever reason British Telecom updated every exchange in Southport and Formby except for Ainsdale to take the new high speed internet services.

We don't know why Ainsdale was left out but BT now insist on registration demand level before taking any further action.

Ainsdale needs 400 BT paying people in Ainsdale to register (you need the first 10 characters of your BT bill to register).

Today, December 25th, there are 219 registrations.

We have launched a special page on this site to tell you more about this and will continue to update the registration levels.

Ainsdale ADSL Campaign

All numbers beginning with 57 denote the Ainsdale exchange.

YOUR COMMENTS ON THIS ARTICLE
(41 comments)
 
steve says: Wed 25th Dec 2002, 08:45 AM
Info just found on www.btplc.com website which should mean a fast process once the 400 barrier is hit.....

BT Wholesale today announced plans to streamline the broadband demand registration scheme, speeding up the time taken to upgrade an exchange where demand for ADSL has been proven by up to six weeks.

The registration scheme, introduced in July, is set to change from a three stage process to a two stage process, benefiting both service providers and people wanting broadband services.

With immediate effect BT Wholesale will start the build process to upgrade any exchange reaching the trigger - removing the 42 day confirmation process. From January 15 a new order process will be in place by which service providers will be able to take orders from people wanting broadband after an exchange demand trigger is hit.

With the suspension of the confirmation stage from today, work will begin to upgrade 18 exchanges currently in the confirmation stage or just passed their triggers. The dates when these exchanges are due to go live will be updated on the broadband checker on bt.com/broadband shortly.

Bruce Stanford, director of wholesale products at BT, said: "We've seen more than 200,000 people register their interest in getting broadband since the registration scheme was launched and 10 exchanges are now live for broadband as a result. Fifteen more are being upgraded and today's announcement means a further 18 exchanges will immediately be moved into our build programme."

For exchanges where trigger levels are met between now and January 15, service providers will collate the customer details ready to take orders once the new order system is in place.

After January 15 the streamlined process will be fully in place: When a trigger level is hit work will begin to upgrade the exchange and service providers will be able to take orders from their customers.

To detect and prevent frivolous or false registrations improved integrity measures are being taken during the registration phase including sophisticated data analysis. This will ensure a true picture of demand levels is established. BT Wholesale will also continue to work with service providers to check validity of registrations and the additional safeguards BT Wholesale has put in place will also result in false registrations being removed from the system before an exchange is moved into the build stage.


Exchanges already upgraded as a result of registration scheme

Todmorden, West Yorkshire Twyford, Berkshire
Bishops Waltham, Hants Kesgrave, Suffolk
Pembury, Kent Leek, Staffs
Ponteland, Northumberland Irby, Merseyside
Paddock Wood; Kent Penn, Buckinghamshire

Exchanges now in build phase
Drayton, Norfolk *Heath Hayes, Staffordshire
Harrowden, Northamptonshire *Berkswell, West Midlands
Buckley, Clwyd *Borough Green, Kents
Shaw, Greater Manchester *Helensburgh, Argyll & Bute
Tottington, Greater Manchester *Olney, Bucks
Danbury, Essex *Wivenhoe, Essex
Bradford on Avon, Wiltshire *Kilsyth, North Lanarkshire
Wymondham, Norfolk *Dinnington, South Yorkshire
Ivybridge, Devon *Frodsham, Cheshire
Merthyr Tydfil *Steyning, West Sussex
Inverness Culloden *Wideopen, Tyne & Wear
Matlock, Derbyshire *Stanley, Co Durham
Bursledon, Hampshire *Goring-on-Thames
Worle, Avon *Glasgow Newton Mearns
Alton, Hampshire *Codsall, Staffs
*Fernhill Heath, Hereford & Worcester
*Chepstow, Gwent
*Worthing Swandean, West Sussex

 
 
steve says: Wed 25th Dec 2002, 08:49 AM
What beats me is why was the Ainsdale exchange not done like every other exchange in the first place.

Surely the population of this area would show no less demand than any other in Southport?

Anyone with any email addresses in BT where we can ask why? I certainly would like to know why my business and my children are at a disadvantage to others in Southport!

 
 
Mr H says: Thu 26th Dec 2002, 01:22 AM
Steve,

I sent a 350 word rant to BT through the BT openworld website contact form. I got a quick reply, but it was obviously a slightly facelifted generic reply.

FYI - Ainsdale exchange was updated, but did NOT have broadband activated. Whoever is in charge of BT's broadband structuring is going to need watering soon if their IQ drops any lower.

 
 
pedoja says: Fri 27th Dec 2002, 06:17 PM
I have 'Top Spotted' this thread because I think it is important.

I have just been to a mates house and in the time taken to get the web pages loaded I could have made a "6 Course Banquet".

I therefore apologise to EVERYBODY who does NOT have Broadband for the time taken to load the pics that I put into the forums.

I DO try to make them smaller and quicker to load.... but sometimes I forget..... especially if I am in a hurry to get the news on the pages.

 
 
RedStarLine says: Fri 27th Dec 2002, 08:25 PM
Well here in Hillside we suffer from luddites threatening to smash the communications network with axes. Obviously Southport is a backward rightwing town which wishes it was back in 1933 when that nice chap with the 'tache had been elected in Germany.

 
 
steve says: Fri 27th Dec 2002, 08:41 PM
Mr H - are you serious about the exchange being updated?

I have one BT executive email address which I will dig out and may post here for anyone wishing to ask "why was Ainsdale singled out?". Anyone any other addresses. Maybe if they want 400 registrations we should give them 400 emails instead.

 
 
Mr H says: Fri 27th Dec 2002, 09:48 PM
Steve - the information I got was from a friend of mine who is an ex-bt engineer. He was told by a current engineer. So while I would regard the information as pretty reliable it is not gospel. Anything less than first party can be subject to chinese whispers.

 
 
marilyn says: Tue 31st Dec 2002, 08:49 PM
We also have the 'got to register' problem. They have set our level in Ormskirk at 350 registrations apparently. I know we are not far off, but its been a long slog. We've been waiting for months to get what other people take for granted:(

Ped: We forgive you :D We know that the items you post are well worth waiting for:rolleyes: :D



 
 
Mr H says: Tue 31st Dec 2002, 09:01 PM
I have heard that around the country several small villages, rather than waiting for ADSL broadband are getting groups of people together and renting a leased line. I dont know the in's and outs and these things or how they get the feed from the designated host building (apparently the local church is the most popular host). But for anyone in a small village or with a group of friends who want dedicated access this is a viable solution.

There is also microwave broadband (more expensive that copper wire ADSL but when it says you get a 512kb connection thats exactly what you get. With ADSL you may get less if the network is busy).

 
 
steve says: Wed 1st Jan 2003, 03:06 PM
Flyers :)

We have A4 posters for shops and A5 flyers to hand out. If you know of a good location for these, maybe a shop who would let us leave these on the counter then please let us know.

Please contact phil@southport.gb.com

 
 
Marged says: Mon 13th Jan 2003, 03:17 PM
I have been registered with BT for Broadband in Ainsdale ever since they kicked me off BTAnytime for being on line too long.

Must confess I am on line a lot - BT actually installed a second telephone line to facilitiate my on line habits, but then they got nasty.

Now, I am with Freeserve, and a condition of my account is that I must have a BT telephone account!

 
 
Mr H says: Mon 13th Jan 2003, 10:42 PM
Im also on BT Openworld. And they did complain about our usage.

However, we are now on the "standard" 150 hours a month on BTopenworld Anytime (as long as its not ALL the time!). Its ridiculous. I would think it quite reasonable to restrict dial up usage, even on a supposedly unlimited account. But when they don't even give us the option of broadband then its bang out of order.

I am not going the ISDN route as its a blatent rip off, a friend of mine pays over £100 a month for the fastest possible business ISDN, when he could be getting broadband for under £30 a month if they installed it!

It seems to me that BT dont actually do any research before deciding where should and should not have priority broandband upgrades. For example, some remote hamlet in wales with a population of 3 gets broadband and Ainsdale does not. No wonder they (BT) are going down the tubes.

 
 
steve says: Mon 13th Jan 2003, 10:50 PM
I have written to a senior executive in Bt about the Ainsdale exchange and how people here feel about this.

I have had acknoeledgment - now await the reply. I will post details as soon as it is received. I hope for a meaningful reply but if it is totally patronising and says absolutely nothing then I will post that persons email address here and see if anyone else can try any better :(

 
 
Mr H says: Mon 13th Jan 2003, 10:57 PM
Steve,

do you fancy a little wager on whether or not the reply you get is basically identical to the one I got (which unfortunately I deleted, but can remember most of it).

Another thing that annoys me is that if BT had not spent 9 trillion quid on those stupid 3G licenses that they only bought coz they thought they ought to have them, then they would not be in so much debt and would have money to spend in advance to upgrade all exchanges. Surely as our only real major telecoms company (obviously there are others, but without BT the whole countries communications would fall down), the government should keep their spending on useless and overpriced peripherals. What am I saying, the government got the money for the 3G licenses, so obviously they dont care what other chaos it causes.

And for another thing, and Im sorry if i'm droning on. Im sick of designing webpages and keeping the filesize down to 100k maximum with images included. And I'm fed up of american websites assuming in their usual arrogance (no offence to Americans on the site, although I'm sure some will be taken anyway) that the whole world has a one megabit connection minimum.

 
 
meddle says: Mon 13th Jan 2003, 11:59 PM
Does anyone have any contacts in the Southport Visitor/Champion or Dune FM - how about they do an article informing Ainsdale residents of our plight. The paper could print details of this web page and the registering interest page on BT. If it is explained that registering interest does not commit themselves to broadband but will help the local community then maybe a lot of casual computer users will help bump up the numbers. I am sure if people knew about this they would help.

 
 
Nick H says: Wed 15th Jan 2003, 11:05 PM
Like the other 240 odd individuals in Ainsdale ,and perhaps many others, I too am extremely frustrated with this registration process.

All correspondence I see from BT on the subject is patronising to say the least - who is the customer in all this ???

I guess the reason as to why Ainsdale was omitted from the initial rollout of ADSL Broadband will never be known but I suppose we have to live with the situation as it is. I wander if being a captive potential customer base ( has anybody tried to get any sense out of Telewest and the likely availability of cable supplied services to the village??) has anything to do with it.

I cannot see BT making any exceptions to its declared policy.

I am quite happy to assist in any publicity raising campaigns that may finally get this facility into the village for the ultimate benefit of businesses and individuals who regard decent internet access a priority.

Thank goodness none of the other shops and services that we use daily in the village established their business on this principle of waiting for people to sign up in advance before making some commitment.

 
 
Marged says: Wed 15th Jan 2003, 11:32 PM
I have recently approached Telewest and received a short but not sweet reply to the effect that they have no plans for Ainsdale in the foreseeable future!

Every time I see a company advertising Broadband I investigate it, and most of the time I am passed on to a BT site where I am told there is no Broadband for Ainsdale, and I am asked to register my interest.

All I can do is to ask all my friend in Ainsdale who are on the Internet, to register their INTEREST

 
 
Rovert woof says: Sat 18th Jan 2003, 06:35 PM
I live in Banks,have recently got broadband and its terrific!!

How many people live in Ainsdale? Its quite a big place,right?
You can only get 240 people to register{not hard to do...}??

Seems like a huge vote of indifference by the majority of residents,no?

 
 
Marged says: Sat 18th Jan 2003, 06:52 PM
How many people in Banks had to register there interest, I wonder? None, I don't suppose. It was just handed to you on a plate, like the rest of Southport.

 
 
Rovert woof says: Sat 18th Jan 2003, 07:05 PM
True...but the fact remains: only 240 people can be bothered to register-hardly an overwhelming indication of intent to sign up to Broadband....{`THEIR` interest-sorry for the pedantry!}

 
 
Birkie says: Fri 24th Jan 2003, 06:34 PM
I see BT have updated some of the figures for Broadband trigger levels. Ormskirk has been reduced from 350 to 300. Can't see anything for Ainsdale though. :(
New BT Trigger Levels

 
 
Nick H says: Mon 3rd Feb 2003, 11:00 PM
Sorry to disappoint anybody but BT's gesture in reducing trigger levels has been extremely selective - unfortunately Ainsdale has again lost out !!!!

 
 
Nick H says: Thu 13th Feb 2003, 08:56 PM
Please see response from BT on my question:

Located in the Ainsdale (Southport) area and having registered many months ago I'm extremely frustrated that no reduction was applied to this exchange and the figure of 400 still remains. Realistically what alternative options do really exist for people like myself who wish to use Broadband now?

"BT aim to get broadband to all areas of the UK, but without government funding, we have to do this in a financially responsible way, meaning we can only invest where we can expect a return on our investments.

There are a number of substantial costs involved in upgrading an exchange for broadband ADSL--these include the cost of the broadband exchange equipment, space within the exchange, state of existing equipment and building, ventilation and air-conditioning as well as the cost of "backhaul" (connecting the exchange to the core network that provides ADSL broadband
service) which is potentially the most expensive factor. We built in a 50 per cent risk when we set the trigger levels, so in other words, we budgeted for only 50 per cent of the costs to be covered. This means that when we set a trigger level of, for example, 550, we actually need 1100 customers to return our initial investments.

The reductions in cost which have enabled BT to reduce trigger levels are predominantly related to the engineering of the backhaul. Lower costs for some exchange equipment has made a smaller contribution.

For some exchanges where alternative backhaul solutions have not been possible the triggers have stayed the same because the reduction in equipment costs alone would not be enough to reduce the trigger or make it viable to set an achievable trigger.

Your exchange Ainsdale is on 280 of 400 required pre-registrations and is expected to reach its trigger level in Spring 2003, provided demand keeps rising the way it does at the moment. After this it will take about 2-3 months to upgrade the exchange.

The only non-ADSL broadband product that BT currently have in the market, is the satellite product. It is aimed at businesses and relatively costly compared to ADSL, but available to home users who wish to order it."

So its all a matter of keeping those registrations coming !!!

 
 
steve says: Tue 18th Feb 2003, 03:37 PM
BT :(

The lack of ADSL here is driving me crazy as more and more people I know tell me how wonderful it is.

How dare BT leave out an area like Ainsdale for no apparent reason? If someone would like to explain the different population of Ainsdale v's any other Southport exchange I and a lot of people would be glad to listen.

As for BT's website I find it very offensive. It actually says somewhere that there was not enough interest in the area. Did BT do any research? I doubt it and they certainly dont answer that question when you write to them.

If they wanted research they could have easily done it themselves via the telephone bills, after all they are not shy at wasting paper sending out bills, I get pages!

We are up to 291 out of the 400 so please keep spreading the word.

If BT like people to campaign on their behalf perhaps we should start a campaign to get everyone off BTINTERNET to other providers for the whole of Southport, even saving people money!

Seriously cheesed off punter on Ainsdale exchange :(

This type of treatment certainly does not create any loyalty to the BT organisation in my opinion.

 
 
jules01 says: Sun 23rd Feb 2003, 04:51 PM
why does'nt the people of ainsdale who want broadband go round door to door as some people like my mum dont know the benefits of broadband and in otherwords cant be bothered,if its pointed out to them i'm sure the 400 trigger will be reached very soon.

 
 
steve says: Sun 23rd Feb 2003, 04:55 PM
311 now....

Any volunteers, we would glady get some literature printed

 
 
jules01 says: Mon 24th Feb 2003, 01:07 AM
sorry i'm from southport and already have broadband otherwise i would:p

 
 
steve says: Mon 24th Feb 2003, 11:27 AM
babs - will do this week before end of half term - thanks

Jules01 :p :p :p :p :p :p :p :p :p :p :p :p :p

 
 
steve says: Mon 24th Feb 2003, 11:45 AM
Is this ok - we used this a few weeks ago in shops, or please say how it could be changed / improved. A5 size - 2 on a A4 print - we will print / cut.



 
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